think positive

I bitch about this job a lot, but every now and then, something does go right. I just had a guy on the line who was pleasant, friendly, and chatty, with a very simple problem that I could easily solve (he needed help finding something on the company website), and once I'd helped him find the info he was looking for, he told me a was a credit to my job and I should go out and get a nice cold beer. There should be more callers like him, he totally made my afternoon.