uh-oh.

[kaydeefalls]

So I pre-ordered BSG S3 DVDs from amazon.com. So it's been two weeks since they shipped, but have not arrived. So I just went online to track the package.

Supposedly, they were delivered -- not stuck in the post office, DELIVERED, order completed -- a week ago.

I never got them. I've been looking for that box every day since they were shipped, and I never saw it.

So either USPS fucked up AGAIN, or someone else in the building stole my DVDs out of the lobby, where the box would have been left.

Okay, NOW what? Unlike my past shitty experiences with USPS, where packages have been stuck in the post office with no notification to me and then returned to amazon AGAIN with no notification to me -- this time, if that package was actually delivered and then taken by someone else, I have no proof whatsoever, the package is totally out of the system, and there's no recourse to call amazon and ask them to re-send the DVDs.

What the hell am I supposed to do now?

Comments

[reishin.livejournal.com]

hey, no, you're not totally screwed over. You call your local post office and tell them you never got the package that was supposed to be delivered. They'll give you a complaint/tracking number to officially register it and you can use that to email amazon. Amazon will send you out another one once they've confirmed with your post office. umm.. Be sure to tell the post office about the other times you've had trouble with it and amazon. You need to keep a record of that.

[(Anonymous)]

Hey, I'm not even sure how I got here, just clicking journal links, so you don't know me and vice versa. Anyway, amazon.com employee here, if you go ahead and give them a call at 1-866-216-1072 and explain your situation they'll send you out a new copy, no problem. Chances are if you request it they'll even upgrade your shipping to ups or fedex depending on your location for much more reliable delivery.

Good luck and enjoy the dvd's!